Here at Lizzi Gifts we want each order to reach you as quickly as possible and to ensure our delivery charges are fair and reasonable. The following is a guide to our delivery charges and time

DELIVERY TYPE TIMING / ORDER DEADLINE CHARGES
Jewellery only parcel sent via Royal Mail 1st class (UK only) 1-4 working days for delivery Free of Charge
UK Special Delivery, next working day (UK addresses only. A supplement may be charged to Highlands of Scotland & non mainland UK addresses). A signature will be required. If you are out, a card should be left & you will need to collect from your local post office. We need to receive your order by 1pm for next working day delivery £6.50
International, non mainland UK and Highlands of Scotland This will vary depending on destination. We shall email with the shipping cost. Shipping cost will be emailed before shipping

For International delivery, shipping prices vary with your spend. Please place your order via our website, we shall hold your order & email you a shipping cost which will be based on weight & size of the box. Once confirmed, your card will be charged & goods shipped.

 

Back Orders

Here at Lizzi’s our aim is to be able to ship all of our products shown to you on our website all of the time and to ensure that the website is always up to date when a product goes out of stock. However, these systems are not perfect and subject to human error so occasionally we get caught out and an item shows as in stock when in fact it is not. This happens most often when two customers order the last remaining items in very quick succession.If all or part of the order is not in stock, we shall notify you by email, explain the situation and confirm that a short delay will be acceptable. Once your complete order is available to ship we shall re- confirm by e-mail. Alternatively, if you cannot wait for items that are out of stock we shall part dispatch and refund the difference for items not available.

 

Returns Policy 

Lizzigifts.co.uk will do everything to ensure we send your order in perfect condition and we hope you will be delighted with your goods.We will only give a full refund on items returned within the 7 days grace period with a valid proof of purchase receipt. The items must be in a resalable condition. We will only accept items that that have not been worn, used or altered. We cannot exchange or refund on pierced on earrings due to hygiene reasons.After the 7 day grace period has expired, then *credit will then be issued for an item(s) returned within 28 days of purchase. The returned items must be saleable. Once your return is processed, you will receive a *credit note via email.In the unlikely event your order is damaged or not received in a satisfactory condition, items should be returned within 7 days of purchase for a full refund or exchange. Thereafter, you will only be eligible for exchange or *credit only, if damaged item is received within 28 days of purchase.

 

Returned gifts bought on Lizzigifts.co.uk may be exchanged for another item of equal or greater value.We recommend that all goods are returned by recorded delivery as the item remains the responsibility of the purchaser until it reaches our us. Please note the cost of the return postage will not be refunded. Should you be returning faulty goods, then of course we will reimburse you fully.

Contact details –

Lizzi

UK 01656- 648292

(Mon – Fri 09.30 – 17.30

Sat 09.15 – 17.15 )

email us at info@lizzigifts.co.uk 

Return address is:

Lizzi Gifts

 34 Caroline Street

Bridgend

CF31  1DQ

UK

Please Note: *Credit notes are valid only for 30 days from date of issue.Your statutory rights are not affected.